Prepare for your Remote Online Notary Public Service Appointment

You’ve already made your notary needs that much easier by booking NotaryPro's remote online service with a Notary Public! To ensure you are ready for your remote online signing appointment, follow the guidance below:

 Once your appointment is booked, NotaryPro will send you a confirmation email that includes:

• The confirmed date & time
• The link for the video call to attend the appointment. 
• Prompts to upload your documents, photo ID and make payment (if applicable)

Here are some important tips to help you effectively attend and sign your documents during your appointment:

Prior to  your appointment, ensure these four steps are followed for an efficient and effective  service with NotaryPro:

1. Ensure you are using a device that is comfortable for you to use when signing. 
   1. You can use any smart device with a self facing camera like a smartphone, tablet or computer. 
   2. Make sure all signers are on separate devices for the call. (If this is not possible, please let your notary know and we will accommodate)

2. Ensure you are using a compatible internet browser, we suggest using Google Chrome. (If you don’t have Google Chrome, you can download it here. 

3. Have your e-signature ready before the meeting. 
   1. You can choose between drawing your signature with your mouse, or uploading your signature. 
   2. If you don’t have a touch screen or feel uncomfortable using your mouse to sign, you can prepare your signature before your appointment. Here is how you can easily click and upload your signature:
      1. Preparing Your Signature by Taking a Photo with a Smartphone

• On white paper, write your signature with black ink and take a clear picture of it with your smartphone
• Open your email from your phone, and email it to yourself by clicking the upload button. Learn how to attach a photo to an email here.
• Save this image to your desktop for an easy drag-and-drop option during your signing

2. Preparing Your Signature Using Your Notes App or Paint App 

• On your smartphone or tablet, use your or notes app (iPhone, Samsung, Google Pixel) or paint-like app to draw your signature
• Take a screenshot of the signature (here’s how to screenshot using your iPhone, Samsung, Google Pixel device)
• Email the image to yourself using the ‘Share function’ for your image. Learn how to attach a photo to an email here.
• Save this image to your desktop for an easy drag-and-drop option during your signing

NOTE: Be sure your signature is saved to the device you plan to use for your notary appointment. In addition remember where you have saved the signature file and ensure you know how to retrieve it before your appointment. 

4. Have your physical Photo ID ready to show on camera to proceed with the identification process.
   1. You will be asked to show the same ID you uploaded to prove your identity during your meeting.
5. Ensure your camera and microphone work on your device. 
   1. The service provider will need to see you on camera and will need to witness your oath/agreement to your document being signed. 

 Joining Your Online Signing Appointment

To join your meeting, open the video call link in your confirmation email; the link will open in your browser. You’ll be asked to allow app.notarypro.ca to access your camera and microphone. Be sure to select ‘Allow’. 

If you are experiencing issues with the camera/microphone setup from our website, apply the change directly in your browser settings by selecting the following:

1. →Options →Settings →Privacy and Security →Site Settings →Camera
2. >Select the camera you wish to use
   >Ensure that app.notarypro.ca is listed under your ‘Allowed to use your camera’
3. >Select the back arrow on the webpage 
4. >Select ‘Microphone’
5. >Select microphone you wish to use
6. >Ensure that app.notarypro.ca is listed under your ‘Allowed to use your microphone’

If You Have Trouble Joining Your Online Signing Appointment

1. Ensure you’ve selected your email and that the Join Meeting button is red, to notify you that the notary is ready.
2. Try accessing the video call link in an incognito browser by following these steps: 
   1. → Right link the video call link → Select ‘Open Link in Incognito Window’ → Try joining the meeting again → 
   2. Try joining the meeting using a data connection rather than Wifi or vice versa.
   3. If these options are not successful, wait for your service provider to contact you by phone, email or text. They will assist you with the next steps to ensure you get your signing needs completed. 

Joining Your Online Signing Appointment

1. Your service provider will greet you and ask you to present your Photo ID. Once they verify your Photo ID, your notary will clarify your signing needs and publish the document. They will guide you to select ‘Open Document’.
2. You’ll be greeted upon entering the signing platform, integrated into the call and you’ll select ‘Get Started’. 
3. Select the yellow ‘Start’ option in the top left of the document, This will bring you to your first signing area that is marked. Once your oath is sworn with the notary, you’ll click on the marked area and draw or upload your signature. 
4. You will also apply additional signatures and initials where applicable. Once you’ve completed the signing portion, select ‘Finish’. 
5. You will then be brought back to the main page, and your document will reflect as signed. The notary will then end the meeting and email you, all signers, and any added recipients the securely signed PDF. 

 If you don’t receive your document within 10 minutes after your appointment: 

1. Check your spam/junk folder in your email. 
2. Ensure you’re able to receive emails with attachments from non-contacts in your security settings. 

If you’re experiencing ongoing issues, email [e-mail] and our team will be happy to help you prepare for your appointment.